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OUSA Mail Services Terms and Conditions

By using the OUSA Mail Service, you accept the following terms and conditions. OUSA, including our courier partner NZ Couriers, is not liable for any loss, damage, or delays related to the goods sent using this service. Please ensure you review and understand these conditions before using our service:

1. No Liability
   OUSA and NZ Couriers accept no liability for loss, damage, or delayed delivery of parcels. This includes, but is not limited to:

   • Loss or damage of goods during transit.
   • Delays in delivery beyond estimated timeframes.
   • Misplacement, damage, or theft of goods after delivery.

2. Packaging Responsibility
   All goods must be adequately packaged in the provided OUSA shipping boxes. The sender is responsible for ensuring the package is securely packed. Any claims arising from inadequately packaged goods will not be entertained.

3. Address Accuracy
   It is the sender's responsibility to ensure that all address details are correct and legible. OUSA and NZ Couriers are not liable for issues arising from incorrect or incomplete address details.

4. Delivery Method
   Goods must be sent using the designated OUSA delivery method, in line with our service limitations. Any items sent using a method outside of OUSA’s agreed service (e.g., prohibited items or exceeding weight limits) are not covered by this service. If you do not utilize the provided box, ship a larger box, or exceed the weight limit, you will incur a fine and receive an invoice reflecting the charges.

5. Prohibited Items
   No liability will be accepted for prohibited items, including but not limited to:

   • Liquids
   • Perishables (e.g., food items)
   • Valuable or sentimental items (e.g., heirlooms, expensive electronics) OUSA reserves the right to refuse any shipment that contains prohibited goods.

6. Timeframes
   Shipping times can vary, and delivery can take up to two weeks. OUSA and NZ Couriers are not responsible for delays due to circumstances beyond our control, including weather events or courier disruptions.

7. Insurance
   Your package is not insured through OUSA or NZ Couriers. If you wish to insure your items, you must arrange your own insurance independently. OUSA strongly recommends not sending valuable or sentimental items via this service.

8. Claims
   Any claims regarding loss, damage, or non-delivery must be submitted directly to NZ Couriers. OUSA does not accept claims for compensation or reimbursement for any issues with delivery.

9. Return of Unacceptable Packages
   If your package exceeds the weight or size limit, or includes prohibited items, OUSA reserves the right to refuse shipment. In such cases, you will need to repack or amend the contents of the box before it can be sent.

10. By using the OUSA Mail service, you also agree to NZ Couriers' 'Conditions of Carriage' and to not ship any of their 'prohibited items'.

By using the OUSA Mail Service, you acknowledge and accept these terms. It is your responsibility to ensure that your package complies with the guidelines provided. OUSA will not be held responsible for any issues that arise during the mailing process.

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